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How Sintrel Built a Direct NEMT Referral Network in Virginia and Filled Her Schedule With Recurring Trips

From Zero Referral Partners to 5 Direct NEMT Partnerships across Fredericksburg, Stafford, Spotsylvania and Woodbridge, replacing broker dependency with recurring facility referrals.

“I would love to connect and discuss our process, as we are always in need of transportation.”

— Jana Jackson B.S., MPH, QMHP-C, Utilization Management Coordinator (Responded within 24 hours)

IMPORTANT: RESULTS DISCLAIMER — All outcomes are from a real client experience. Individual results will vary based on service area, outreach volume, and follow-up.

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Targeted Professional Connections

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High-Value Direct Referral Partnerships Secured

A Veteran-Owned Fleet Ready to Roll, Waiting on Direct Referrals

CLIENT PROFILE

Mission One Services

What does your company do?

Mission One Services is a Service-Disabled Veteran-Owned Small Business providing professional, door-to-door non-emergency medical transportation throughout Virginia. The company serves seniors, veterans, dialysis patients, individuals using wheelchairs, families with special needs children, and recently discharged hospital patients, operating across Fredericksburg, Stafford, Spotsylvania, Woodbridge, and the wider Virginia region with sedans, SUVs, and wheelchair-accessible vans.

BEFORE PRACTISCALE

What challenges were you facing before working with us?

During her onboarding, Sintrel explained that she was building her referral network from scratch and had:

THE STRATEGIC DECISION

Why She Choose PractiScale

Sintrel wanted a structured, hands-off way to:

How We Built Mission One’s Direct Referral Pipeline

We designed and executed a targeted outreach strategy across Fredericksburg, Stafford, Spotsylvania, and Woodbridge:

STEP 01 · TERRITORY & FACILITY MAPPING

Identified High-Fit Virginia Referral Sources

Identified the discharge planners, utilization management coordinators, dialysis centers, skilled nursing facilities, and case managers across Sintrel’s Virginia territory that were the right fit for Mission One’s vehicle types, payer mix, and patient population.

STEP 02 · 154-PROFESSIONAL OUTREACH CAMPAIGN

Positioned Mission One Across 154 Decision-Makers

Reached out to 154 healthcare professionals across the region, positioning Mission One as a local, veteran-owned NEMT provider with wheelchair-accessible vehicles, same-day availability, and Medicaid and Medicare billing capability.

STEP 03 · CLINICAL DISCHARGE POSITIONING

Tailored Messaging Around Facility Bottlenecks

Sent personalized outreach focused on how Mission One could support each facility’s specific patient discharge and transportation needs.

STEP 04 · WARM DECISION-MAKER HANDOFFS

Facilitated Direct Introductions & Zoom Calls

Facilitated direct introductions to decision-makers ready to discuss ongoing referral relationships.

2 Partnerships in 4 Weeks Growing to 5 Direct Referral Partners

Within 4 weeks, Sintrel had secured her first 2 direct referral partnerships, and by the end of the program, that number had grown to 5.

The referral partnerships produced results quickly. One connection generated a recurring dialysis patient needing round-trip transportation every Tuesday, Thursday, and Saturday  three scheduled, guaranteed trips per week from a single relationship. Across the program, 2 direct patient referrals were received through the established partnerships.

24-HOUR DECISION-MAKER RESPONSE

Jana Jackson, B.S., MPH, QMHP-C

Utilization Management Coordinator

Responded within 24 hours of first contact, expressed immediate interest in connecting to discuss her facility’s transportation needs, shared her direct phone number and email, and scheduled a Zoom call with Sintrel to explore an ongoing referral relationship.

Before & After Snapshot

Before

STARTING BASELINE

After the Program

DOCUMENTED OUTCOMES

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