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- Case Study · Mission One Services (Virginia NEMT)
How Sintrel Built a Direct NEMT Referral Network in Virginia and Filled Her Schedule With Recurring Trips
From Zero Referral Partners to 5 Direct NEMT Partnerships across Fredericksburg, Stafford, Spotsylvania, and Woodbridge replacing broker dependency with recurring facility referrals.
“I would love to connect and discuss our process, as we are always in need of transportation.”
— Jana Jackson B.S., MPH, QMHP-C, Utilization Management Coordinator (Responded within 24 hours)
IMPORTANT: RESULTS DISCLAIMER — All outcomes are from a real client experience. Individual results will vary based on service area, outreach volume, and follow-up.
Targeted Professional Connections
High-Value Direct Referral Partnerships Secured
- Client Background & Starting Point
A Veteran-Owned Fleet Ready to Roll Waiting on Direct Referrals
- Service-Disabled Veteran-Owned Small Business
- Territory: Fredericksburg, Stafford, Spotsylvania & Woodbridge, VA
- Fleet: Sedans, SUVs & Wheelchair-Accessible Vans
What does your company do?
Mission One Services is a Service-Disabled Veteran-Owned Small Business providing professional, door-to-door non-emergency medical transportation throughout Virginia. The company serves seniors, veterans, dialysis patients, individuals using wheelchairs, families with special needs children, and recently discharged hospital patients, operating across Fredericksburg, Stafford, Spotsylvania, Woodbridge, and the wider Virginia region with sedans, SUVs, and wheelchair-accessible vans.
BEFORE PRACTISCALE
What challenges were you facing before working with us?
During her onboarding, Sintrel explained that she was building her referral network from scratch and had:
- No established relationships with discharge planners, case managers, or dialysis centers in her Virginia coverage area
- No structured outreach process to reach the right referral sources while simultaneously managing vehicles, drivers, and day-to-day operations
- Active credentials in progress with Medicare, Medicaid, and major insurers, but no referral partners actually sending patients
- Limited bandwidth to pursue consistent outreach while running a transportation company full-time
THE STRATEGIC DECISION
Why She Choose PractiScale
Sintrel wanted a structured, hands-off way to:
- Build direct relationships with the discharge planners, dialysis centers, and case managers already sending transportation referrals in her Virginia territory
- Lock her coverage area — Fredericksburg, Stafford, Spotsylvania, and Woodbridge — so no competing NEMT company received the same outreach
- Focus on delivering great service to incoming patients while PractiScale handled the relationship-building on her behalf
- What We Did
How We Built Mission One’s Direct Referral Pipeline
We designed and executed a targeted outreach strategy across Fredericksburg, Stafford, Spotsylvania, and Woodbridge:
STEP 01 · TERRITORY & FACILITY MAPPING
Identified High-Fit Virginia Referral Sources
Identified the discharge planners, utilization management coordinators, dialysis centers, skilled nursing facilities, and case managers across Sintrel’s Virginia territory that were the right fit for Mission One’s vehicle types, payer mix, and patient population.
STEP 02 · 154-PROFESSIONAL OUTREACH CAMPAIGN
Positioned Mission One Across 154 Decision-Makers
Reached out to 154 healthcare professionals across the region, positioning Mission One as a local, veteran-owned NEMT provider with wheelchair-accessible vehicles, same-day availability, and Medicaid and Medicare billing capability.
STEP 03 · CLINICAL DISCHARGE POSITIONING
Tailored Messaging Around Facility Bottlenecks
Sent personalized outreach focused on how Mission One could support each facility’s specific patient discharge and transportation needs.
STEP 04 · WARM DECISION-MAKER HANDOFFS
Facilitated Direct Introductions & Zoom Calls
Facilitated direct introductions to decision-makers ready to discuss ongoing referral relationships.
- Wins & Highlights
2 Partnerships in 4 Weeks Growing to 5 Direct Referral Partners
Within 4 weeks, Sintrel had secured her first 2 direct referral partnerships, and by the end of the program, that number had grown to 5.
The referral partnerships produced results quickly. One connection generated a recurring dialysis patient needing round-trip transportation every Tuesday, Thursday, and Saturday three scheduled, guaranteed trips per week from a single relationship. Across the program, 2 direct patient referrals were received through the established partnerships.
24-HOUR DECISION-MAKER RESPONSE
Jana Jackson, B.S., MPH, QMHP-C
Utilization Management Coordinator
Responded within 24 hours of first contact, expressed immediate interest in connecting to discuss her facility’s transportation needs, shared her direct phone number and email, and scheduled a Zoom call with Sintrel to explore an ongoing referral relationship.
- Transformation Summary
Before & After Snapshot
Before
STARTING BASELINE
- No referral partners in Virginia coverage area
- No structured outreach strategy
- No direct relationships with discharge planners or dialysis centers
- Trip volume dependent entirely on broker relationships
- 0 targeted professional connections
After the Program
DOCUMENTED OUTCOMES
- 154 targeted professional connections made across Virginia
- 5 direct referral partnerships established
- 2 direct patient referrals received
- Recurring dialysis patient generating 3 guaranteed trips per week
- Recognized as a trusted NEMT provider by facilities across the Virginia coverage area
- Trusted By 500+ Healthcare Providers · Responsible For $50M+ In Provider Revenue
Let’s Build You a Referral Network That Sends 5–10 Qualified Patients Every Week
Lock your coverage territory and let our team build direct relationships with the hospital discharge planners, dialysis centers, and case managers in your market.
Transforming healthcare practices into seamless, patient-centered systems so doctors can focus on healing, not hassles.
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