“I am grateful to have kind, professional people who know what they are doing helping me with the part of my business I am not familiar with.” – Kendra Riley
Heart of Goldcountry Counseling and Sleep Wellness
Website: Heart of Goldcountry Counseling and Sleep Wellness (Nevada City, CA)
What does your company do?
Kendra operates a private mental health practice and wanted to expand insurance coverage, secure timely credentialing, and eliminate the stress of billing so she could focus on patient care.
Where were you before PractiScale?
- Needed credentialing for multiple payers including BCBS and UHC.
- No experience with billing to insurance companies.
- Concerned about the time and complexity of managing claims and insurance communications.
Why work with PractiScale?
- Kendra chose us for both credentialing and billing services.
- Credentialing approvals completed in under 90 days.
- Billing support started after credentialing was in place.
- Dedicated team members provided patient, step by step guidance.
- Responsive communication via calls, emails, texts, and Zoom meetings.
What did we immediately identify and fix?
- Set up EDI to submit claims directly.
- Trained Kendra on how to submit claims in her portal for processing.
- Took over all payer communication and claims follow up.
- Provided monthly reports to track collections and payer performance.
What were the big wins?
- Collected $8,000 in the first two months of billing.
- Ability to focus on clients and progress notes without billing distractions.
- Professional guidance for onboarding and technical challenges.
- Immediate notifications for claim payments and status updates.
Before & After (tangible metrics):
Before
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No billing partner
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Credentialing process pending
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Time spent learning billing systems
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No reporting system
After Working With PractiScale
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$8,000 collected in 2 months
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Approvals in under 90 days
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Focused on clients and notes
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Monthly reports and claim tracking
What would you say to someone considering PractiScale?
“In grad school we are taught to be effective therapists, not to manage the billing side of a practice. Partnering with experts saves time, energy, and resources, and improves work life balance.”
Transformation Snapshot
Before
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No billing support
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Pending credentialing for multiple payers
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Time lost to administrative work
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No consistent reporting
After Working With PractiScale
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$8,000 collected in first two months
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Credentialing approvals in less than 90 days
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Focus on clients instead of billing tasks
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Consistent monthly reports and clear communication
