“I signed up with a company that really values partnership. They are on top of things, make sure the needs of the client come first, and keep the lines of communication open. It has been phenomenal.” – Dr. Tola T’Sarumi
Dr. Tola T’Sarumi, MD, LLC
Website: Dr. Tola T’Sarumi, MD, LLC (Wellesly, MA & Westerville, OH)
What does your company do?
Dr Tola provides compassionate, patient-centered care with a focus on improving health outcomes and expanding access to medical services through both in-person and telehealth visits.
Where were you before PractiScale?
- Monthly collections around $2000
- Limited credentialing with only one insurance provider
- High administrative burden managing billing and claims personally
- Long hours on the phone with insurers, slowing down patient care
Why work with PractiScale?
- Dr. Tola chose PractiScale after recognizing the need for a partner who could handle both billing and credentialing with efficiency and responsiveness.
- Expanded credentialing with major insurers including Medicare and MassHealth
- Significantly reduced denials through better claim management
- Always available via phone, text, or email with near-instant responses
- Proactive in providing updates and resolving issues
What did we immediately identify and fix?
- Streamlined the claim submission process for faster reimbursement
- Implemented advanced eligibility checks to prevent claim rejections
- Managed prioritizations and appeals efficiently
- Added credentialing services to open new revenue streams
What were the big wins?
- Monthly collections increased from $2000 to $62,000
- Practice now on track to hit $100,000 monthly
- Significantly fewer denials and faster claims processing
- Freed up time for Dr. Tola to focus on patient care and expansion plans
Before & After (tangible metrics):
Before
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$2000 monthly collections
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Only one insurance credentialed
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High denial rates
-
Hours spent on insurer calls
-
Slow or no response from billing team
After Working With PractiScale
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$62,000 monthly collections
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Multiple major insurers credentialed
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Low denial rates and faster payments
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Immediate team handling all insurer interactions
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Immediate responses via call, text, or email
What would you say to someone considering PractiScale?
“If you are looking for a billing and credentialing partner who truly values partnership, responsiveness, and results, I would say, absolutely go with PractiScale. They keep denial rates low, stay on top of appeals, and handle everything from start to finish. Whether it is credentialing or billing, the process is smooth, and you always feel like they are in your corner. After almost two years with them, I can honestly say it has been an outstanding experience and I have no complaints. They are reliable, accessible, and will help you grow.”
Transformation Snapshot
Before
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$2000 monthly collections
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Only one insurance credentialed
-
High denial rates
-
Hours spent on insurer calls
-
Slow or no response from billing team
After Working With PractiScale
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$62,000 monthly collections and growing
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Multiple major insurers credentialed
-
Low denial rates and faster payments
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Full insurer communication handled by PractiScale
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Immediate responses and consistent support
