“You stopped our freefall. We now have a partner who understands our practice and delivers exactly what they promised.” – Donald Shorter
Guiding Light Health Care Services
Website: Guiding Light Health Care Services (Warner Robins, GA)
What does your company do?
Guiding Light Healthcare Services provides compassionate, high quality healthcare solutions with a focus on meeting the needs of the community. The team is committed to ensuring each patient receives the personalized care they deserve, supported by an experienced staff dedicated to professional excellence.
Where were you before PractiScale?
- $145K in aging tied up in 800 unresolved claims.
- Monthly collections dropped to $25K due to billing errors.
- Frequent coding mistakes and ineligible claims.
- Communication gaps with the previous billing company.
Why work with PractiScale?
Donald needed more than a biller. He needed a partner who would:
- Understand his business and long term goals.
- Assign the right people for consistent, direct communication.
- Deliver transparent reporting and proactive revenue recovery.
- Offer suggestions to improve processes and compliance.
What did we immediately identify and fix?
- Conducted a full aging analysis to uncover $145K in recoverable claims.
- Corrected coding errors and refiled claims with proper eligibility checks.
- Established daily eligibility verification to prevent denials.
- Implemented daily progress reports for complete transparency.
What were the big wins?
- Monthly collections increased from $25K to $42K.
- AR reduced to under 7 percent.
- Weekly collections increased by $2K to $3K over target.
- Predictable weekly cash flow established.
- Significant time savings for staff, allowing focus on patient care and growth.
Before & After (tangible metrics):
Before
- $25K in monthly collections
- $145K in aging across 800 claims
- AR above 20 percent
- Less than $8K weekly collections
- Ghosted by team
- No software access
After Working With PractiScale
- $42K in monthly collections
- $145K recovered and resolved
- AR reduced to under 9 percent
- 11K weekly collections
- Always showed up and responsive
- Full billing software command
What would you say to someone considering PractiScale?
“We have worked with five billing companies in seven years, and none could deliver what we needed. PractiScale is different. They approach billing as a partnership, keep communication open, and produce results that exceeded our expectations.”
Transformation Snapshot
Before
- $145K in aging and 800 unresolved claims
- $25K monthly collections
- AR above 20 percent
- $8K weekly collections
- Ghosted by team
- No software access
After Working With PractiScale
- $145K recovered and resolved
- $65K monthly collections
- AR under 9 percent
- $16K weekly collections
- Always showed up and responsive
- Full billing software command
