“It was a very easy, seamless process, and I could get a hold of people really easily. I was nervous at first, but it worked out really well for me.” – Kori
PATHWAYS COUNSELING LLC
Website: PATHWAYS COUNSELING LLC (Las Cruces, NM)
What Does Your Company Do?
Kori provides healthcare services and aimed to reach more clients by expanding insurance coverage. The goal was to remove the administrative burden of credentialing and billing so Kori could focus entirely on providing care.
Where Were You Before PractiScale?
- Spending too much time dealing with insurance companies
- Handling credentialing and billing internally, which was time-consuming
- Managing insurance follow-ups drained energy from patient care
- Limited payer approvals restricted the number of clients served
Why Work With PractiScale?
Kori saw value in having a dedicated team handle all credentialing and billing:
- All communication with insurance companies managed externally
- Follow-ups, paperwork, and approvals handled without interrupting daily work
- Regular updates kept the process transparent and on track
What Did We Immediately Identify and Fix?
- Gathered all necessary information upfront to avoid delays
- Managed all submissions to insurance companies directly
- Provided timely status updates until approvals were confirmed
What Were the Big Wins?
- Seven to eight insurance approvals secured
- Expanded ability to serve a wider range of clients and populations
- Insurance no longer a barrier to treatment
- Administrative workload significantly reduced
Before & After (Tangible Metrics)
Before
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Limited payer approvals
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Time spent managing credentialing and billing
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Insurance delays limiting services
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Minimal external support
After Working With PractiScale
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Seven to eight payer approvals confirmed
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All credentialing and billing outsourced
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Ability to serve more clients and populations
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Ongoing updates and direct team contact
What Would You Say to Someone Considering PractiScale?
“Definitely work with them. The process was easy and seamless, and I could reach someone anytime I needed. Even though I was nervous at first because it was not face to face, everything worked out really well.”
Transformation Snapshot
Before
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Limited payer approvals
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Time-consuming insurance processes
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Insurance limiting who could be served
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Uncertain credentialing timeline
After Working With PractiScale
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Seven to eight insurance approvals
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Credentialing and billing fully outsourced
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Expanded client access
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Consistent updates and responsive team support
