“I believe the biggest value that you have given me is time back. Time is very valuable and something we do not get back.” – Kira Monterrey
Healthy Minds Counseling Center
Website: Healthy Minds Counseling Center (Brentwood, CA)
What does your company do?
Healthy Minds Counseling Center provides comprehensive mental health services for individuals, couples, and families, with a focus on compassionate, evidence-based care that helps clients achieve emotional well-being and personal growth.
Where were you before PractiScale?
- Monthly collections around $5000
- $30,000 in denied or overdue claims
- Office manager handling claims, billing, and authorizations with frequent errors
- Administrative burden pulling Kira away from client sessions
- Mistakes in authorizations leading to preventable rejections
Why work with PractiScale?
Kira chose PractiScale to take over billing, claims follow-up, and credentialing with thoroughness and strong communication. PractiScale:
- Cleared $30,000 in denied or overdue claims
- Ensured accurate and timely authorizations
- Took over communication with insurance companies to free up provider time
- Followed up across calls, texts, and emails for faster responses
What did we immediately identify and fix?
- Incorrect and missing authorizations causing claim denials
- Unbuilt and aging claims with no active follow-up
- Lack of tracking for claims and authorization processes
- Inefficient communication slowing issue resolution
What were the big wins?
- Increased monthly collections from $5000 to $16,500 in just two months
- Recovered $30,000 in denied or overdue claims
- Eliminated authorization errors and sped up approvals
- Freed up Kira’s time to focus on seeing clients, marketing, and business operations
Before & After (tangible metrics):
Before
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$5000 monthly collections
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$30,000 in denied or overdue claims
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Frequent errors in billing and authorizations
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Time lost managing insurance calls and claim follow-up
After Working With PractiScale
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$16,500 in monthly collections
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$30K in denied or overdue claims recovered
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Accurate authorizations and faster submissions
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More time for patient care and practice growth
What would you say to someone considering PractiScale?
“I recommend PractiScale because they are thorough and do a very good job the first time so you do not have to rebuild claims. They clean up past mistakes, communicate clearly, and make sure nothing slips through the cracks.”
Transformation Snapshot
Before
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$5000 monthly collections
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$30,000 in denied or overdue claims
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Errors in billing and authorizations
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Administrative overload for provider
After Working With PractiScale
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$16,500 in monthly collections
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Denials resolved and claims paid
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Correct, timely authorizations
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Provider focused on growth and patient care
