How We Helped Diane Bush Strengthen Her Practice

“Honestly, it has been a great referral. I have no complaints with the service I’ve received. You are receptive, proactive, and work with me instead of acting like we are two separate entities.” – Diane Bush

Calm Spirit Counseling LLC
Website: Calm Spirit Counseling LLC (Louisville, KY)

What Does Your Company Do?

Calm Spirit Counseling LLC provides compassionate mental health counseling for individuals, couples, and families, creating a safe space for clients to address life’s challenges and improve emotional well-being.

Where Were You Before PractiScale?

• Struggling with insurance companies that were difficult to work with

• Facing delays that limited capacity to accept new clients

• Managing payer issues on her own without consistent support

Why Work With PractiScale?

Diane came to PractiScale after a trusted referral from a colleague. She quickly experienced:

• Direct, proactive help in dealing with difficult insurance companies
  
• Fast, clear answers to all questions
  
• Support that feels like part of her team, not a separate vendor
  
• Increased ability to focus on client care instead of insurance hassles

What Did We Immediately Identify and Fix?

• Persistent issues with specific insurance companies
  
• Delays in onboarding new clients due to insurance processing challenges
  
• Lack of direct escalation channels for payer disputes

What Were the Big Wins?

• Successfully addressed difficult insurance company issues
  
• Enabled Diane to take on new clients without fear of payment delays
  
• Gave her peace of mind with responsive, knowledgeable support
  
• Built a relationship of trust through consistent, proactive communication

Before & After (Tangible Metrics)

Before

1. Ongoing struggles with certain insurance payers

2. Limited ability to accept new clients

3. No dedicated support team for insurance issues

After Working With PractiScale

1. Insurance issues handled directly and resolved quickly

2. Increased capacity to onboard and serve new clients

3. Immediate responses to questions and concerns

What Would You Say to Someone Considering PractiScale?

“I would recommend PractiScale because they are receptive, proactive, and truly work with you as part of your team. They help resolve issues quickly so you can focus on serving clients.”

Transformation Snapshot

Before

1. Insurance challenges slowing growth

2. Difficulty adding new clients

3. No partner to manage payer disputes

After Working With PractiScale

1. Fast resolution of payer issues

2. Ability to grow client base with confidence

3. Support team fully engaged in her success