“We saw improvements right away. Everything was streamlined, communication was easy, and we knew billing was in good hands.” – Deborah Ashway
Inner Source Therapy
Website: Inner Source Therapy (New Bern, NC)
What does your company do?
Inner Source Therapy provides individual and group therapy services with a focus on creating a safe, supportive environment for clients to address mental health needs, overcome personal challenges, and improve emotional well-being.
Where were you before PractiScale?
- Monthly collections around $25,000
- Previous biller retiring, requiring a quick transition
- Existing processes working but with room for improvement in claim accuracy and follow-up
Why work with PractiScale?
Deborah selected PractiScale after speaking with multiple billing companies and choosing the one that felt trustworthy and committed to results.
- Smooth onboarding process with immediate improvements
- Highly responsive team with replies in under an hour
- Clear communication that allowed both clinicians and administrative staff to get answers quickly
What did we immediately identify and fix?
- Addressed trigger certification delays, modifier errors, and eligibility gaps
- Resolved COB and authorization issues
- Corrected taxonomy code mismatches and enrollment problems
- Increased claim collection rate by improving submission accuracy
What were the big wins?
- Monthly collections increased from $25,000 to $46,000 in four months
- $34,000 collected in the very first month
- Billing processes fully streamlined with fewer delays and denials
- Clinicians and staff had direct, fast access to billing support
Before & After (tangible metrics):
Before
-
$25,000 monthly collections
-
Limited follow-up systems
-
Occasional claim delays
-
Response times up to a day
After Working With PractiScale
-
$46,000 monthly collections
-
Streamlined processes and accurate submissions
-
Faster turnaround and fewer denials
-
Replies within an hour
What would you say to someone considering PractiScale?
“This was one of the best decisions we made. Everything became easier, communication improved, and it was reassuring to know billing was being handled by experts.”
Transformation Snapshot
Before
-
$25,000 monthly collections
-
Limited follow-up systems
-
Occasional claim delays
-
Response times up to a day
After Working With PractiScale
-
$46,000 monthly collections
-
Streamlined processes and accurate submissions
-
Faster turnaround and fewer denials
-
Replies within an hour
