“I could cry right now because it’s been night and day. Before, I was making a mess. Now everything is organized and I can focus on building my company.” – Candice Moffatt
New Vision Therapy & Wellness
Website: New Vision Therapy & Wellness (Charlotte, NC)
What Does Your Company Do?
New Vision Therapy & Wellness provides comprehensive therapy services designed to help clients achieve their highest potential, blending wellness strategies with personalized mental health care.
Where Were You Before PractiScale?
- Used software to bill clients but had no knowledge of insurance claims
- Lost revenue from unfiled or improperly handled claims
- Struggled to balance billing, credentialing, advertising, and client care
- Felt disorganized and overwhelmed by administrative tasks
Why Work With PractiScale?
Candice received a marketing message and decided to follow up. After speaking with the team, she immediately felt confident she had found the right partner to handle both billing and credentialing so she could focus on clients and growth.
What Did We Immediately Identify and Fix?
- Located and resolved a backlog of unpaid claims
- Established a streamlined process for all future billing
- Took over full credentialing management for insurance panels
- Provided ongoing updates so Candice always knows the status of her claims and credentialing
What Were the Big Wins?
- Recovered payments from previously denied or neglected claims
- Full visibility into billing and credentialing status at all times
- Freed up time to focus on client care and advertising
- Gained confidence to plan and build toward a larger business vision
Before & After (Tangible Metrics)
Before
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Claims left unpaid due to lack of knowledge in insurance billing
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No organized process for managing claims and credentialing
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Overextended managing multiple aspects of the business alone
After Working With PractiScale
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Backlog of claims cleared and payments received
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Established organized, ongoing billing and credentialing systems
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More time available for clients and business growth initiatives
What Would You Say to Someone Considering PractiScale?
“Just hire them. Don’t wait. If you need billing or credentialing, they will get it done right away. They’re the best.”
Transformation Snapshot
Before
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Disorganized billing and credentialing process
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Lost revenue from missed claims
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Limited time for clients
After Working With PractiScale
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Organized, efficient systems for both billing and credentialing
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Recovered lost revenue
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More time and focus for clients and growth plans
