“I would recommend PractiScale to anyone tired of denials, rejections, and wasting billable hours on the phone with insurance companies. They know how to find and recover the money you are missing, and they will help you prevent it from happening again.” – Ashley Reed
Pack Light Counseling, LLC
Website: Pack Light Counseling, LLC (Mechanicsville, VA)
What does your company do?
Pack Light Counseling provides compassionate, client-centered mental health services with a focus on helping individuals navigate life transitions, improve emotional well-being, and access the care they deserve.
Where were you before PractiScale?
- Thousands in unpaid claims with no clear process to recover them
- Monthly collections around $28,000
- Limited knowledge of insurance billing requirements (e.g., medical record submissions)
- No strategy in place to prevent recurring denials and rejections
- Losing billable hours to lengthy insurance calls
- Lack of billing expertise and proactive follow-up
Why work with PractiScale?
Ashley chose PractiScale after realizing the need for a billing partner who could uncover hidden revenue, fix claim errors, and put systems in place to stop future losses. PractiScale:
- Performed a complete audit of aging and unpaid claims
- Discovered $160,000 in unpaid claims, including 921 missed claim opportunities
- Submitted eligible claims for payment and began immediate recovery
- Provided clear guidance on documentation and insurer requirements
- Put proactive claim monitoring and prevention strategies in place
What did we immediately identify and fix?
- Found $160,000 in unpaid claims through a detailed aging report audit
- Identified missing medical record submissions for certain insurers
- Submitted all recoverable claims for payment
- Implemented a strategy to stop future denials and improve first-pass acceptance rates
- Provided hands-on training and communication to Ashley’s team for long-term success
What were the big wins?
- $160,000 in lost revenue identified in weeks
- 921 claims audited and processed
- Faster payments already received for several submitted claims
- Reduced denials through improved documentation and claim accuracy
- Ashley’s time freed up to focus on client care and practice growth
Before & After (tangible metrics):
Before
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Unknown revenue loss from unpaid claims
-
No system for claim follow-up or auditing
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Frequent denials and rejections
-
Lost billable hours to insurer calls
-
No prevention strategy in place
After Working With PractiScale
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$160,000 in unpaid claims discovered and submitted
-
921 claims audited and processed for payment
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Immediate revenue recovery with faster payments
-
Proactive system to prevent future denials
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Clear, fast communication for all billing needs
What would you say to someone considering PractiScale?
“If you are tired of denials, rejections, and wasting billable hours on the phone with insurance companies, call PractiScale. They know how to find and recover the money you are missing, and they will help you prevent it from happening again.”
Transformation Snapshot
Before
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Unknown revenue loss from unpaid claims
-
No claim follow-up system
-
Frequent denials and rejections
-
Lost billable hours to insurer calls
-
No prevention strategy
After Working With PractiScale
-
$160,000 in unpaid claims discovered and submitted
-
921 claims audited and processed
-
Immediate revenue recovery with faster payments
-
Proactive denial prevention strategy in place
-
More time for client care and growth
