“You took a stressful process and made it smooth. We could focus on care instead of getting lost in the insurance maze.” – Marcus, Co-Founder, Aletheia Behavioral Health
Aletheia Behavioral Health
Website: Aletheia Behavioral Health (Nashville, TN)
What Does Your Company Do?
Aletheia Behavioral Health is a brand-new behavioral health group practice in Nashville, Tennessee. Their mission is to make mental health care accessible to people who might otherwise be unable to afford it, by accepting insurance where many in their area are cash-only. They’re starting locally but have plans to expand into multiple states including Texas, Michigan, Pennsylvania, and Georgia.
Where Were You Before PractiScale?
- Just launched, no credentialed clinicians
- No payer relationships
- No operational systems in place for billing
- Both founders were therapists with cash-pay private practice experience, but new to the insurance world
- Needed expert guidance to avoid costly mistakes and get credentialing right the first time
Why Work With PractiScale?
After interviewing multiple companies, two things stood out:
- Responsiveness: Calls and emails answered within minutes
- Transparency & Expertise: If something wasn’t known, it was researched quickly and answered accurately, building trust
What Did We Immediately Identify and Fix?
- Credentialing Roadblocks: Found that the group NPI had already been issued, allowing immediate progress instead of waiting on NPPES delays
- Insurance Navigation: Managed hard-to-reach behavioral health insurance departments and clarified requirements like CAQH setup, provider availability, billing codes, and compliance steps
What Were the Big Wins?
Within the first week:
- Two clinicians approved with Aetna in just 7 days — a key payer for local employers
- Multiple additional payer applications in motion
- Clear processes established for billing, compliance, and ongoing credentialing
- Regular update meetings reduced launch stress and kept the process on track
Before & After (Tangible Metrics)
Before
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0 credentialed clinicians
-
No payer relationships
-
No credentialing experience
-
Uncertain launch process
After 7 Days
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2 clinicians approved by Aetna in 7 days
-
Multiple payer applications in motion
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Clear credentialing & compliance roadmap
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Coordinated, responsive expert team
What Would You Say to Someone Considering PractiScale?
“If you’re new to insurance, whether private payers, Medicare, or Medicaid, there’s a huge learning curve. The rules, compliance requirements, and details can overwhelm you. Unless you’re very experienced, it’s wise to work with professionals who know every step. PractiScale made it possible for us to start strong and focus on care, not chaos.”
Transformation Snapshot
Before
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0 credentialed clinicians
-
No payer relationships
-
No insurance experience
-
No operational systems
-
High launch uncertainty
After 7 Days
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First two clinicians approved by Aetna in 7 days
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Multiple payers pending approval
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Clear billing & compliance processes
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Responsive, knowledgeable expert team
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Confident foundation for growth
